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Yoga Experience Specialist (YES Team Member)



Published 2024-06-03

SUMMARY The Yoga Experience Specialist at Soul Yoga ensures a genuine connection is made with each student and guest through the ability to make quick decisions and think on the go. In this position, you will provide the ultimate in-studio experience for students looking to grow their yoga practice and retail shoppers alike. Your strong interpersonal skills and drive to win coupled with your natural instinct to see opportunities in everything make you a perfect fit for the Yoga Experience Specialist Team! Being well trained and knowledgeable about classes and memberships will be equally important for the YES Team. PRIMARY RESPONSIBILITIES FOR THE YES TEAM Arrive on time for each scheduled shift; clock in and out within designated hours. Clear communication with the entire Soul Yoga team including teachers, management, Energy Exchange Team, assistants, and members. Ensure each guest has an unforgettable in-studio experience. Greet each student by first name to make a connection and foster customer loyalty . Create a seamless check-in process for each student. Actively exude positive energy while engaging in conversations and completing tasks. Answer the phone in a timely and professional manner. Manage the cash register and cash handling procedures. Assist guests through their retail experience from start to finish as well as promoting studio events. Provide friendly and attentive service that makes guests feel well-taken care of and like they are a part of the Soul Yoga community. Opening, midday and closing duties are fulfilled and signed off on. Build the Soul Yoga community through completion of memberships tasks, including importing, calling, texting and emailing during each shift. Ensure that classrooms, locker rooms and lobby are kept clean and free of trash and debris at all times. Ability to prioritize workload in order to complete all shift responsibilities and set up the next shift for success. Lead the Energy Exchange team when guidance is needed in order to complete all shift duties. Understand that in absence of an Energy Exchange team member, the Yes Team is responsible for those duties. Commitment to a gossip free, integrity driven environment. Provide feedback to instructors and fellow team members in the format of keep, start, stop. QUALIFICATIONS: SKILLS AND REQUIREMENTS Ability to provide a superior retail experience while greeting and establishing rapport with the guests Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment Attention to detail and professionalism Ability to maintain a clean workspace Ability to maintain a clean and pleasant appearance and demeanor Energetic, friendly, and generally likable Excellent conversation skills and ability to professionally represent yourself in person, over the phone, and in writing Knowledge of health and wellness is a major plus Experience in retail is highly preferred Open availability for at least two weekends per month is a requirement Job Type: Part-time Pay: $10.00 - $12.00 per hour Expected hours: 10 – 20 per week Schedule: Rotating weekends Ability to Relocate: Simpsonville, SC 29681: Relocate before starting work (Required) Work Location: In person

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