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Supports and Financial Services Coordinator - Fort McMurray

Government of Alberta Logo

56513 - 64988 ANNUAL

Government of Alberta

Published 2024-05-29

Are you looking for your next challenge? Do you have strong customer service skills and experience in a contact centre environment? Are you experienced with diverse and vulnerable groups? Do you possess outstanding computer skills and a strong administrative background? Are you proud of your abilities in organization, problem-solving, and communication? Do you thrive in a fast-paced team environment and excel at multitasking? If so, we have the opportunity for you! As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program, you will frequently interact with clients by telephone, review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support the Albertans by ensuring they are committed and accountable for progress towards their self sufficiency. In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening. Qualifications Required: Two-year Diploma or Degree in a related field; no experience required. Equivalencies will be considered. In your Cover Letter please describe how you demonstrated the assets listed below in your previous role(s). Assets: * Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances); * Experience in providing direct customer service to clients. * Experience in navigating simultaneously through different web-based computer systems combined with proficiency with keyboarding. Job Types: Full-time, Permanent Pay: $56,513.00-$73,463.00 per year Benefits: * Company pension * Dental care * Employee assistance program * Extended health care * Life insurance * Paid time off * Vision care * Work from home Schedule: * Monday to Friday Work Location: In person

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