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Implementation Engineer (Remote)

Stryker Logo

25 - 33 USD

Stryker

www.stryker.com

Portage, MI

Kevin A. Lobo

$10+ billion (USD)

Company - Public

Manufacturing

1941

Published Today

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


As an Implementation Engineer at Stryker, you are responsible for the implementation of our Vocera communication platform in our customer’s healthcare environment. Our clinical communication and workflow technology helps optimize patient and staff safety by enabling instant communication between clinicians and staff. Your work ensures our technology is seamlessly integrated and tailored to our customers’ needs.

In this role, you will be proud of the impact you make on people’s lives and energized by our highly collaborative team. Are you ready to grow your career while working with industry-leading technology? Apply today, to join us on our shared mission of making healthcare better.

Who we want:

Goal-oriented developers: People who offer strategic direction to cutting-edge systems and develop innovative ideas into reality.

User-focused creators: People who keep the customer and requirements squarely in focus, while delivering exceptional network solutions.

Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

  • Plan, develop, install, configure and test our Vocera communications solutions.

  • Communicate with clinical leads to collect workflow requirements and develop a database to meet customer needs.

  • Collaborate through business process workshops to design communication technology workflows.

  • Integrate our Vocera solutions with customer systems.

  • Train the customer’s technical staff, system administrator and help desk staff to effectively maintain our Vocera solutions.

  • Troubleshoot customer environments, resolve hidden issues and optimize Vocera solutions performance.

  • Coordinate activities with internal cross-functional teams.

  • Meet implementation timelines in a fast-paced environment.

What you need:

  • Bachelor's degree required, preference for relevant technical degree. Will consider an additional 6 years’ work experience in lieu of a bachelor’s degree.

  • Healthcare industry experience required.

  • 5+ years of related experience in customer-facing technical service or support, including experience with implementing/integrating software systems.

  • Exposure to middleware, VMWare, or virtual machines.

  • Must be available to work Pacific and/ or Mountain Standard Time.

  • Experience with relational databases, SQL scripts, or similar programs.

  • Ability to troubleshoot networking protocols and issues.

  • Capability to teach technical courses and present information.

  • Experience integrating nurse call and/or patient monitoring systems preferred.

  • Knowledge of IP based PBX systems, wire/wireless VoIP and SIP trunking preferred.

  • Ability to travel 10-20%

$71,600- $149,300 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.


Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

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About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com


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