Job account manager in Stansted, South East England at Mitie

Job Details

Company Logo Logo
Company Mitie
Company Website Hiring Organization
Company Address London, United Kingdom
Industry Building & Personnel Services
Sector Management & Consulting
Salary 60897 - 43935 GBP per ANNUAL
Job Location Stansted, South East England

Job Description

Job objectives and responsibilities

  • Overall responsibility for the delivery of hard services at Stansted Airport including the completion of reactive tasks and PPM's in-line with KPI'sTo comply with NEC3 by the active management of communications via MAG CEMAR system
  • Budget / P&L owner for all hard services activities and commercial management, including contract variations & development
  • Customer focused person with confidence in their skills and ability
  • Provide monthly contractual and financial reporting and attend all contractual meetings
  • Responsible for delivery of contractual engineering duties
  • Encourage a strong team spirit
  • Effective resource and performance management - subcontractor and self delivery
  • Overall responsibility for health & safety culture, procedures and compliance, ensuring H&S and site rules are adhered to at all times
  • Line Manage the Site Supervisor and Senior Administrator, supporting on-going development, training and continuous improvement of the maintenance and on-site helpdesk teams.
  • Provide a speedy and competent response in emergency situations
  • Ensure all compliance related activities and completed and accurately documented in contract log books, making available at all times for customer review.

Main duties

  • Technical Lead for the Contract
  • Ensure jobs are completed to a required standard and meeting contractual SLA's
  • Ensure all PPM's are completed within month and remedial issues are raised, recorded and remedied.
  • Ensure site process and site rules are followed by all at all times
  • Raise health and safety concerns to customer team, working in partnership to promote safe and compliant environment.
  • Responsible for effective WIP management.
  • Management of monthly application for payment submission to MAG customer.
  • Oversee management of all day to day customer requests.
  • Maintaining standards to show all jobs have been logged and closed out in an appropriate timescales; in-line with contractual SLAs.
  • Maintain the site compliance through PPM, reactive and remedial works completion.
  • Analyse and maintain reporting from senior administrator. Daily RW and Weekly PPM.
  • Maintain client and team meeting structure and record minutes appropriately.
  • Ensure contractor permitting is up to date at all times.
  • Ensure RAMS are checked in accordance with site rules.
  • Ensure all letter of autorisation permits are raised and approved where a task requires so.
  • Ensure the site team have had all necessary and appropriate training.
  • Sub-Contractor controls. Managing of sub-contractors attendance inclusive of signing in and out and completion of works.
  • Sub-Contractor Controls – ensure all contractors are inducted to site with records maintained.
  • Management of the airside clearance required to work for Mitie team and Contractors.
  • Ensure that labour resourcing and skills matrix is updated at all times that contains all the relevant contact details for their appropriate area
  • Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
  • Liaise with the organisations operational departments to ensure all stakeholder needs and operational functions are prioritised.
  • Ensure necessary inspections/audits of internal and sub-contracted works etc. are carried out to the relevant standards and records maintained.
  • Compile accurate management information/reporting as required and submit in a timely manner to appropriate stakeholders.

Person Specification

  • 5 Years experience in a similar Contract lead level role is essential
  • Aviation experience is desirable
  • City & Guilds qualification or equivalent is desirable but not essential depending on experience
  • Have experience of project delivery, including an awareness of CDM
  • Have experience working within a maintenance focused industry
  • Have experience working within a restricted environment
  • Be highly computer literate and experienced in using Microsoft applications.
  • Show an ability to manage operational finance, i.e. management of WIP, debt and billing

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;


This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job Location

Stansted, South East England

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