Job account manager in Loganville, GA at Walton Press

Job Details

Company Logo Logo
Company Walton Press
Company Website Hiring Organization
Company Address Monroe, GA
Industry Commercial Printing
Sector Manufacturing
Salary 50000 - 40000 USD per ANNUAL
Job Location Loganville, GA

Job Description

Account Manager Commercial Printing Industry CSR

Client Services Representative, CSR /Account Manager for Commercial Printer Walton Press, located in Monroe, Georgia, offers high quality printing in both heat-set and cold-set processes and wide format. We are currently interviewing for a Client Services Representative. Candidates must have 2 years of experience in client services, with a demonstrated ability to make qualified, independent decisions while working within a team environment. Client Service experience in the printing industry a plus. Please send a resume, cover letter, and salary expectations. We offer a competitive Medical benefit package, 75% 401K Match, in a Drug Free, Equal Opportunity Work Place..

Job Title: Job description

JOB REQUIREMENTS:

· Act as a liaison to provide services information and resolve any emerging problems that our clients might encounter with accuracy and efficiency

· Maintain excellent service standards to ensure customer satisfaction with our printed products

· Effectively manage large amounts of accounts from start to finish

· Identify and assess customer’s needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information to production and shipping by using the correct methods and Logic system (job vista, job jacket/ticket, purchasing, outside services, shipping, invoicing)

· Keep records of customer interactions, process customer account and file documents including job jackets and job related materials through and including invoices

· Follow job throughout printing process, from start (job entry) to finish (job invoice)

· Adhere to all company safety rules and practice safe work habits

EDUCATION:

· High school degree or higher

· 2 years experience in customer service /support

· 2 years experience in printing industry

SKILL REQUIREMENTS:

· Proven customer support experience (2 years minimum)

· Strong phone contact handling skills and active listening

· Familiarity with Logic, EPMS, or similar order entry systems (experience preferred)

· Customer orientation and ability to adapt/respond to different types of customers

· Ability to multi-task, prioritize and manage time effectively

· Intermediate Microsoft Office – Word and Excel

ESSENTIAL PHYSICAL FUNCTIONS:

· Able to sit for extended periods of time while working on computer

· Able to stand and lift 10 pounds if needed

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Cell phone reimbursement
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Experience level:

  • 5 years

Schedule:

  • Monday to Friday

Travel requirement:

  • No travel

Ability to commute/relocate:

  • Loganville, GA 30052: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Location

Loganville, GA

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