Job account coordinator in Kansas, at Blue Cross and Blue Shield of Kansas City

Job Details

Company Logo Logo
Company Blue Cross and Blue Shield of Kansas City
Company Website Hiring Organization
Company Address Kansas City, MO
Industry Insurance Carriers
Sector Insurance
Salary - USD per
Job Location Kansas,

Job Description

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
  • Competitive benefits package with day one eligibility
  • Employer covers 90% of monthly premium cost for health, dental and vision plans
  • Annual employee bonus program to reward success
  • Time away from work including paid holidays, paid time off and volunteer time off
  • Professional development courses, mentorship opportunities and tuition reimbursement program
  • Robust 401(k) with 50% match and end of year discretionary employer contribution
  • Paid parental leave and adoption leave with adoption financial assistance
  • Employee discount program

Job Description Summary:
This role is primarily responsible for the timely and accurate setup, maintenance, billing and accounts receivable management for a portfolio of customer accounts. In doing so, this role works as part of a cohesive team dedicated to providing a level of service that consistently meets or exceeds customer expectations.
Job Description
  • Uses knowledge of company software tools (e.g., Facets, automated work distribution system, etc.) as well as relevant Federal and State regulations and/or company business rules to process member eligibility and billing related updates received electronically or via written correspondence.
  • Maintain individual member and or group level accounts by processing, for example, refunds or discretionary billing requests transactions timely in order to keep receivable and payable accounts current.
  • Consistent with established standards, complete assigned work timely and accurately.
  • Follows and applies written instructions from established Standard Operating Procedures (SOPs), Start-up notes, remote and in-person training.
  • Identifies non-routine eligibility and billing problems or process gaps and escalates to leadership timely to help resolve.
  • Closely monitors assigned work and proactively keeps management apprised of processing issues or backlogs, as well as other related concerns.
  • Proactively engages group contacts in an effort to strengthen the customer experience and resolve any issues in a timely manner.
  • Conducts group training sessions with aid of a senior team member.
  • Maintains group AR tracking and properly communicates delinquency issues to management.
Minimum Qualifications
  • Associates level degree or combination of equivalent work experience.
  • 2 years’ experience in one or more of the following areas: data reconciliation, member eligibility reconciliation, financial or account management reconciliation.
  • Experience composing correspondence, reading and interpreting documents
  • Experience dealing with and researching complex customer issues with successful resolution
  • 3 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience.
  • Experience entering data quickly and accurately over a sustained period of time
  • Intermediate knowledge of Microsoft Windows
  • Intermediate level of skill with Microsoft Word and Excel
  • Experience applying mathematical concepts to practical situations
Preferred Qualifications
  • Bachelor's degree

Job Location

Kansas,

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